Customer Service Charter

Corporate Supremacy is a customer focused and dynamic business, always aiming to improve its current and future service delivery. We strive for excellence in all our work and in performing our services we:

  • Use all reasonable skill, care and diligence;
  • Work in accordance with the direction and information provided by the client;
  • Communicate with the client and be bound on all matters relating to the services; and
  • Comply with all relevant laws and statutory requirements.

Corporate Supremacy’s communication strategy as it relates to clients is aimed at:

  • Ensuring the risk of client dissatisfaction is mitigated through a series of proactive and reactive measures;
  • Ensuring clients have clear and accessible means of providing feedback;
  • Ensuring all contractors interacting with clients have clear customer service and communications guidelines and procedures to follow;
  • Ensuring information and feedback from clients is recorded, addressed and resolved efficiently and methodically;
  • Ensuring there are appropriate resources dedicated to resolving client service issues; and
  • Ensuring processes are continuously improved to raise the level of client service offered.

We recognise and place great importance on the fact that we represent our client and therefore conduct ourselves such that the client can be assured that our actions and the quality of our work will enhance their reputation in the eyes of their customers – present and future.

our mission is to lead
Our Vision - To be a leading consultancy providing services that help organisations become more successful.
Our Vision - To be a leading consultancy providing services that help organisations achieve success.